Shipping policy
Shipping Policy
Last Updated: June 2026
At Vonea, we are committed to providing a seamless, reliable, and enjoyable shopping experience for our customers.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
Free Shipping
Vonea is pleased to offer free shipping on all orders.
There are no hidden shipping fees. The price displayed at checkout is the final amount you pay.
Order Processing & Delivery Times
Orders are typically processed within 1 business day after payment confirmation.
Once dispatched, most orders are delivered within 2–7 business days.
While we strive to meet these delivery estimates, occasional delays may occur due to circumstances beyond our control, including:
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Courier delays
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Customs inspections
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Severe weather conditions
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Public holidays
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Peak shopping periods
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing:
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Your tracking number
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A tracking link
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Delivery updates provided by the carrier
Tracking information typically becomes active within 24–48 hours after dispatch.
Delivery Issues
If your tracking information shows that your parcel has been delivered but you have not received it, we recommend:
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Checking with household members, neighbours, reception staff, or building management
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Looking in any designated safe places around your property
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Contacting the courier directly for additional delivery information
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Allowing up to 48 hours for final delivery updates
If you are still unable to locate your parcel, please contact our Customer Support Team and we will assist you in investigating the matter.
Customs, Duties & Taxes
For most destinations, customers will not be required to pay additional charges upon delivery.
However, customs regulations vary by country, and in rare circumstances local authorities may request additional information or impose duties and taxes.
Any such charges remain the responsibility of the customer unless otherwise required by applicable law.
Shipping Address Accuracy
Customers are responsible for ensuring that all shipping information is accurate and complete at the time of purchase.
Vonea cannot be held responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete address information provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.
Delayed Shipments
If your order has not arrived within the estimated delivery timeframe:
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Check the tracking information provided in your shipping confirmation email.
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Contact the courier for the latest delivery update.
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Contact our Customer Support Team if further assistance is required.
We will work closely with our logistics partners to help locate your shipment and provide an appropriate resolution whenever possible.
Damaged or Incorrect Items
In the unlikely event that your order arrives damaged or you receive an incorrect item, please contact us within 72 hours of delivery.
Please include:
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Your order number
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Clear photographs of the item
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Photographs of the packaging
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A brief description of the issue
Our team will review your case promptly and provide an appropriate resolution.
Pre-Order Items
If a product is available for pre-order, the estimated dispatch date will be clearly displayed on the product page.
Orders containing pre-order items may be shipped once all items become available unless otherwise stated.
Peak Seasons & Holiday Periods
During periods of exceptionally high demand, including promotional events, Black Friday, Cyber Monday, Christmas, and other holiday periods, processing and delivery times may be slightly extended.
We appreciate your patience and understanding during these times.
Contact Information
If you have any questions regarding shipping or delivery, please contact our Customer Support Team:
Email: contact@lojavonea.com
Telephone: +44 20 7456 8912
Thank you for choosing Vonea.
We are committed to delivering every order with the quality, care, and service our customers expect.