Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Vonea. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. General Terms

This website is operated by Vonea. Throughout the site, the terms "we", "us", and "our" refer to Vonea.

We provide this website, including all information, tools, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

We reserve the right to refuse service to anyone at any time for any lawful reason.

We may modify, suspend, or discontinue any aspect of the website, products, services, or content without prior notice.

2. Account Information & Orders

You agree to provide current, complete, and accurate information for all purchases made through our website.

Vonea shall not be responsible for delays, failed deliveries, or other issues arising from inaccurate information supplied by the customer.

We reserve the right to refuse, limit, or cancel orders that appear fraudulent, suspicious, or intended for unauthorised resale.

For high-risk transactions, we may request additional verification to protect customers and prevent fraudulent activity.

Failure to provide requested verification may result in order cancellation and a full refund.

3. Secure Payment Processing

All payments made through our website are processed securely using trusted and certified payment providers.

Vonea does not store or have access to your complete payment card details.

All transactions are protected using industry-standard SSL encryption technology to ensure the security of your personal and payment information.

4. Returns & Refunds

Our Return & Refund Policy allows eligible returns within 30 days of receiving your order.

Returned items must:

  • Be unworn and unused

  • Be in their original condition

  • Include original packaging, tags, and accessories

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

Please refer to our full Return & Refund Policy for complete details.

5. Shipping & Delivery

We strive to process and dispatch all orders promptly.

Estimated delivery times are provided for guidance only and are not guaranteed.

Vonea shall not be held responsible for delays caused by:

  • Customs procedures

  • Courier disruptions

  • Severe weather conditions

  • Public holidays

  • Circumstances beyond our reasonable control

Customers are responsible for ensuring that delivery details are accurate at the time of purchase.

If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply.

6. Product Availability & Pricing

All prices displayed on our website are subject to change without notice.

We reserve the right to:

  • Correct pricing errors

  • Modify product descriptions

  • Limit product quantities

  • Refuse or cancel orders where necessary

If a pricing or listing error occurs, we may cancel affected orders and issue a full refund.

7. Product Information

We make every effort to display product colours, fabrics, and details as accurately as possible.

However, due to differences in screen settings and devices, actual colours may vary slightly from those shown online.

Minor variations in colour, texture, stitching, or fit shall not be considered defects.

Customers are encouraged to review sizing information carefully before placing an order.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Vonea shall not be liable for:

  • Indirect losses

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

Our maximum liability relating to any order shall not exceed the total amount paid for the product(s) concerned.

Nothing in these Terms excludes any rights granted to consumers under applicable consumer protection laws.

9. Fraud Prevention

We actively monitor orders and website activity to prevent fraud and protect our customers.

Where fraudulent activity is suspected, Vonea reserves the right to:

  • Cancel current orders

  • Refuse future orders

  • Restrict customer accounts

  • Report unlawful activity to relevant authorities and payment providers

  • Pursue legal remedies where appropriate

Examples include:

  • Fraudulent chargebacks

  • Abuse of promotional offers

  • False claims regarding deliveries

  • Misuse of return policies

  • Use of stolen payment methods

10. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Branding

  • Product photographs

  • Product descriptions

  • Graphics

  • Website design

  • Text content

is the exclusive property of Vonea and is protected by copyright, trademark, and intellectual property laws.

Unauthorised reproduction, distribution, modification, or commercial use is strictly prohibited.

11. Unauthorised Use of Brand Assets

The use of Vonea's name, logo, product images, marketing materials, or intellectual property without prior written permission is strictly prohibited.

Any misuse of our brand may result in legal action and claims for damages where applicable.

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable to the jurisdiction in which Vonea operates and serves its customers.

Any disputes arising from these Terms shall be subject to the competent courts of the applicable jurisdiction, unless otherwise required by consumer protection laws.

Both parties agree to attempt to resolve disputes amicably before commencing formal legal proceedings.

13. Language

These Terms may be translated into multiple languages for customer convenience.

In the event of any inconsistency or discrepancy between translations, the English version shall prevail.

14. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms at any time.

Customers are encouraged to review this page periodically.

Continued use of the website following any changes constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Vonea Customer Support

Email: contact@lojavonea.com

Telephone: +44 20 7456 8912

We are committed to providing prompt and professional assistance regarding your orders, products, and customer rights.

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.